Frequently Asked Questions
Q: How do I place an order?
A: Select the Online Store tab and view products. Once products are added to cart, select "Local Pick Up Option" if you want to pick up order from our kitchen or enter a ship to address. Local customers can avoid shipping costs and pick up cakes at our commercial kitchen, The Birmingham Annex, located at 113 12 Street North, Birmingham, AL 35203. Our hours are Mon - Fri 9 am - 2 pm. After then its by appointment ONLY. Call us for appointment pick ups after regular hours. Once order has been placed, customers will receive an email within the hour confirming the order.
Please allow 24-48 hours (business days) for us to prepare your cakes. If your order comes in for shipping - after 12 pm on Thursday thru Sunday, our process is to ship Monday so that cakes are not held over on Sunday. If you prefer that we ship as soon as as your order comes in, we ask that you let us know (email or call us). Also, If your cake(s) are needed by a designated date, PLEASE let us know. Our staff should be asking - but we'd rather be safe than miss your important date.
Q: What if I don't want to enter my credit card information on the site or use the website for check out? Are there other options to place my order?
A: Yes! We understand each customer is as different and unique as our cakes! If you prefer to speak to someone to place your order, call the number listed below.
Q: Can I come to the kitchen to pick up a cake without ordering?
A: Our cakes are pre-ordered for each customer. Staff may not be at the kitchen at all times; therefore, we ask that customers let us know when they are coming so that we can prepare and make sure your cake preference is available and ready when you get there!
Q: Where is the kitchen located?
A: We are located inside of The Birmingham Annex, 113 12th Street North. From I-65, exit 3rd Avenue North, turn right on 12 Street. Kitchen is between 1st and 2nd Avenue, across from Pac Health.
Q: What if I am not satisfied with the cake I purchased?
A: Our desire is that every cake we prepare is perfect; however, we realize, THINGS HAPPEN! We stand behind our products and will strive to provide the best experience possible. Customer Service is a top priority. If you have a problem, please contact us and allow us to correct the issue.